USCIS Contact Center | USCIS (2024)

Our website gives you several ways to track your case and get answers to your immigration questions.

Track Your Case

Online Tools

  • Case Statususcis.gov/casestatus
  • Processing Timesuscis.gov/processingtimes
  • Case Questions—If your document or notice has a mistake that you believe was due to USCIS error, your document or notice was not delivered, or if you need an accommodation for an appointment, please visit uscis.gov/e-request.
  • Other Online Tools—Check out all our online tools atuscis.gov/tools.
  • Change of Address—Make sure to keep your address current atuscis.gov/addresschange. We strongly encourage you to submit your change of address to USCIS through aUSCIS online account. If you do not have a USCIS online account, you may create one by following the instructions on ourHow to Create a USCIS Online Accountpage.
  • Online Filing—You can submit our most popular forms online with aUSCIS online account. Having an online account allows you to: sign up for automatic case alerts, see processing times, upload evidence, update your address, and send us secure messages using any device!
  • Reschedule Biometrics Services—You can reschedule most requests for biometric services appointments through a USCIS online account. You cannot reschedule an appointment that already has been rescheduled 2 or more times, is within 12 hours of the scheduled time, or that has already passed. If you cannot reschedule your biometrics appointment online, you must call the Contact Center to reschedule your appointment.

Online Account

  • USCIS Online Account—If you submitted a paper form and your receipt number begins with IOE, we mailed you a letter about creating aUSCIS online account. That letter has user codes (valid for 90 days) you need to create an online account. With an online account, you can sign up for automatic case alerts, see processing times, upload evidence, update your address, and send us secure messages using any device!
    • If you submitted a paper form and your receipt number begins with other letters, you cancreate an online account and add your paper-filed case to receive automatic case alerts.
  • For technical support with the USCIS online account, use thishelp form. The Technical Help Desk that responds to these inquiries can help with things like:
    • Setting up your online account;
    • Problems logging into your online account;
    • Passcode or password issues;
    • Difficulty uploading documents; and
    • Issues with making payment online.

Get Information

  • Emma, our online virtual assistant, answers questions in English and Spanish, and guides you through our website. If Emma cannot answer your question, she may connect you to live chat with an agent.
  • Automated Help—Our new speech-enabled phone system answers general questions 24 hours a day. Dial 800-375-5283 (TTY 800-767-1833, VRS 877-709-5797) and ask your question in English or Spanish.
  • The system will answer your question and can send you links to forms and information by email or text.
  • If you can be helped through an online tool or other self-service, you will not be connected to live assistance. For example, individuals who inquire about case status will be directed to check Case Status Online or to check their USCIS online account.

Live Assistance

Generally, to ask a question about a specific case using live assistance, you should be:

  • The applicant or petitioner;
  • Anattorney or accredited representative of record, on behalf of the applicant or petitioner;
  • A parent or legal guardian, on behalf of your minor child;
  • A legal guardian or custodian, on behalf of the person under your guardianship or custody; or
  • An individual or organization that the requestor has authorized to receive the requested case-specific information; seePrivacy and Confidentiality guidance.

If you use live assistance:

  • You may have to wait to speak to a USCIS Contact Center representative by phone. Please try our online tools first.
  • The USCIS Contact Center has multiple tiers of live assistance. The first tier of live assistance (Tier 1) can resolve a wide range of inquiries without escalating these to USCIS Immigration Service Officers (Tier 2).
  • The following inquiries are managed at Tier 1 and will not be escalated to Tier 2 for resolution unless other factors make the issue more complex:
    • Case status—note that self-service options like Case Status Online and the USCIS online account will have the same information that is available to the USCIS Contact Center;
    • Requests to expedite an application, petition, or request;
    • Rescheduling an appointment, including biometrics, interview, or oath ceremony—note that asylum applicantswillbe escalated to Tier 2;
    • Non-delivery of a secure document or non-receipt of a notice such as an interview notice, Request for Evidence (RFE), or appointment notice;
    • Special accommodation, which can also be requested online;
    • Typographical errorswhich are based on USCIS errors; and
    • Requests to withdraw an application, petition, or request.
  • There are certain inquiries that Tier 1 will not be able to resolve and will escalate to Tier 2 for resolution. These include:
    • Change of Address, if requested before biometrics have been scheduled;
    • Requests to expedite an appointment for biometrics;
    • A Visa Waiver Program Entrant requesting Satisfactory Departure;
    • Certain issues for military members and/or their families that cannot be resolved at Tier 1;
    • Requests to extend travel authorization for beneficiaries of aForm I-134A, Online Request to be a Supporter and Declaration of Financial Support; and
    • Requests for in-person appointments for document services.
  • If your inquiry is escalated to Tier 2, you may receive a response by email or a follow up phone call. When speaking with a Tier 1 Contact Center representative, you will be asked if you wish to receive a text ahead notification if a USCIS Immigration Services Officer needs to contact you by phone. You must verbally agree to receive this text ahead notification. Please note: we call customers back between 7AM-8PM Monday through Saturday.

Our toll-free number is 800-375-5283(TTY 800-767-1833, VRS 877-709-5797) and we answer live calls and chats Monday to Friday, 8am to 8pm Eastern.

  • Outside the U.S?Call 212-620-3418
  • If you have a previously filed, pending, or approved VAWA, T, or U-related case, including a Form I-751 Abuse Waiver, the USCIS Contact Center must verify your identity and confirm your eligibility to receive information before providing any information or other requested service.
    • Before calling the USCIS Contact Center, you should have:
      • Your receipt notice(s) for the particular form(s) on which you would like to request information or other services for reference during the call; and
      • A copy of the pending or approved application or petition that you are calling about readily available, if possible.
    • Protected individuals may also send a secure message from their USCIS online account, and USCIS will call the person to complete the enhanced identity verification through the specialized verification process. Once a protected person’s identity has been verified through this process, the Contact Center can respond to the inquiry or provide assistance.
    • If the USCIS Contact Center is unable to provide information or to make the change that you requested, you may be scheduled for an in-person appointment at a USCIS field office.

In-person Appointments

  • We schedule in-person appointments for applicants, petitioners, and requestors who need a service that cannot be provided by phone, mail, or email. These include:
    • Emergency travel documents;
    • If you need proof of your immigration status to work or travel; or
    • If you have been issued permanent residence through an Immigration Judge.
  • You may request an appointment online or you may call the Contact Center at 800-375-5283 (TTY 800-767-1833, VRS 877-709-5797). Depending on your situation, you may not need to visit an office in person if you need proof of your immigration status or have been issued permanent residence through an Immigration Judge.

If you have an expired Permanent Resident Card (also known as a Green Card) and believe you need an in-person appointment to receive evidence of your immigration status, please note that USCIS has updated the language on Form I-90 receipt notices toextend the validity of a Green Cardfor 24 months for individuals with a newly-filed Form I-90s that are pending decision by USCIS. These receipt notices can be presented with an expired Green Card as evidence of your continued lawful permanent resident status while you await your renewed Green Card.

If you have requested a replacement Green Card and need evidence of status or need another in-person service, please request an appointment online or call the Contact Center at 800-375-5283 (TTY 800-767-1833, VRS 877-709-5797) to request an appointment.

Last Reviewed/Updated:

USCIS Contact Center | USCIS (2024)

FAQs

How can I speak to a live person at USCIS? ›

Our toll-free number is 800-375-5283 (TTY 800-767-1833, VRS 877-709-5797) and we answer live calls and chats Monday to Friday, 8am to 8pm Eastern.

Can I walk in to the USCIS office without an appointment? ›

USCIS field offices do not allow walk-ins. You must have an appointment to visit an office.

Can I email USCIS about my case? ›

National Visa Center (NVC): For NVC case-specific inquiries, you may call 603- 334-0700 or email NVCInquiry@state.gov.

How to find service center USCIS? ›

How to Find Out Which Service Center. To see which USCIS service center processes specific petitions, visit the Service Center Forms Processing on their site. To identify the center handling your case, check your receipt and any transfer notices.

Can I call USCIS to expedite my case? ›

Call the USCIS Contact Center at 800-375-5283 (TTY 800-767-1833) to request expedited processing based on your position as a healthcare worker or a childcare worker with an EAD application that meets the above criteria.

How long does USCIS take to respond to service request? ›

USCIS aims to respond to Service Requests within 15 days but it is not unusual for it to take longer to receive a response. After the Service Request has been submitted we can expect one of three things to occur: 1.

How to chat with USCIS? ›

Submit a secure message through your USCIS online account. Submit an inquiry through the Ask Emma chat feature. Call the USCIS Contact Center at 1-800-375-5283.

What are the 5 USCIS service centers? ›

USCIS Service Centers

The Service Center Operations Directorate (SCOPS) has five service centers (California, Nebraska, Texas, Vermont, and Potomac) that process and adjudicate certain immigration applications and petitions.

Does USCIS visit your house? ›

Immigration officers from the USCIS may pay you a visit at home to verify certain things you declared in your application for a green card. If there is doubt as to your application, or there is substantial evidence of fraud or deliberate breaching of immigration law, home visits will also be conducted.

What to do if USCIS is taking too long? ›

For most applications, you can send us an inquiry if your case has been pending longer than the processing time posted. NOTE: We are actively processing your case if, in the past 60 days, you: Received a notice from us about your case, Responded to a request for evidence, OR.

How do I write a message to USCIS? ›

Start with an introduction that clearly states your purpose and why you're writing the letter. In the middle section, provide a detailed explanation of your request or concern. Use supporting evidence to make your case as strong as possible. Finally, end your letter with a polite but firm request for action.

How do I talk to a representative at USCIS? ›

The 800-375-5283 number is listed as the primary phone contact for USCIS and is listed under the “Live Assistance” section of the Contact Us page of the USCIS website.

Which USCIS office is the fastest? ›

The field office in Cleveland tops the index, with a typical (median) citizenship application processing time of 4 months, and almost nobody waiting longer than 12.3 months.

What is the number for USCIS case status online? ›

Online: Use the case status online tool to check for updates about your immigration case. You will need your 13-character receipt number from your application or petition. By phone: If you are calling from the U.S., contact the USCIS National Customer Service Center at 1-800-375-5283 or TTY 1-800-767-1833.

How to contact Congressman for USCIS case? ›

Submit case inquiries and policy inquiries through the Congressional Web Portal. 1 The Congressional Liaison located in your local USCIS Field Office is often your best initial contact. This Liaison should serve as your primary point of contact for assistance with your casework inquiries.

References

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